Our Quality Control Program
We don't just talk about great service, we hold ourselves accountable to it. Your feedback fuels our commitment to professionalism.
Scott’s Quality Lawn Care introduced the Quality Control Program in the spring of 2017. Enjoy peace of mind with our Quality Program. This program is simply a one question survey emailed directly to our regular lawn mowing and regular snow removal clients’ inboxes. We ask them to rate our work on a scale of 1 to 5 each month. All our clients have to do is take 3 seconds to click their response!
This is not an anonymous survey. It does us absolutely no good to get an average of 4.8 out of 5 and have someone give us a 2 and not know who has given us this low score. We do this survey so we can take corrective actions where necessary with specific clients. On another note, if you consistently give us a certain positive score and that score goes down, we will likely be following up to understand why this has happened and what we can do better. If we don’t ever receive a survey from you, this is 100% fine, however you might just want to prepare yourself for a phone call where we will check in with you to make sure that we are doing a great job and that you are totally satisfied. We are committed to your satisfaction with our services.
Finally, this survey is used to reward employees. The survey scores are tabulated each month and if we achieve anything higher than a 4.65 average, our field employees are awarded bonuses. We fully expect our team to earn these bonuses, and in fact they have never not achieved their bonus. Everyone has a vested interest in participating in this program. Our clients are given the opportunity to bring any issues to the table without feeling uneasy about it. If you give us anything less than a five, you can simply check any issues or changes you would like to see from a drop-down menu or type in a comment box what you would like to see changed.
|
At Scott’s Quality Lawn Care, we are 100% committed to your greatest satisfaction with our quality of work and calibre of customer service. |
Our Quality Program is beneficial because it allows us to deliver the highest level of quality possible to your desired specifications. It is also great for our employees because they become highly interested in their scores, what they can do better, and of course their bonuses! Lastly, it gives our entire company peace of mind knowing that we are doing a great job and our clients are happy.
Our Quality Program is truly a WIN-WIN-WIN!