Client satisfaction is the most important foundation stone of our business. It’s not just words to us… We continually strive to provide our clients with the best possible lawn care experience, going above and beyond what is expected when it comes to service and support. We have a vested interest in ensuring that not only are our services of the highest quality and state of the art, so to speak… but that our clients are always satisfied with the calibre and quality of our customer service and in-the-field rendering of our services.

We continually seek to know and be in-tune with the pulse of our market and its ever-evolving trends and to understand the needs of our clients who depend on us, and then we make it our mandate to exceed their expectations whenever possible.

Talk is cheap, but the proof is in the pudding, as the saying goes "Everyone talks a good game, but there’s oftentimes a difference between the talk and the walk".

It’s not surprising to us that a significant portion of our new business growth every year is us signing up new clients that were previously working with one of our competitors, but we’re unsatisfied with the quality of services or the customer service they were experiencing. The one common complaint most of them have had is the reliability and dependability of their previous providers. They were not delivering as promised; they were not dependable and couldn’t be counted on. There were always excuses that amounted to little more than disappointment and seldom-met expectations for these unhappy clients.

At SQLC, WE DELIVER WHAT WE PROMISE and WE ALSO GUARANTEE THAT.

In some companies, a promise just doesn't seem to mean as much as it used to. Well at SQLC, it still does. It means everything, not just our intentions or aspirations.  It’s a statement of what we’re committed to offering and doing on your behalf to the best of our ability. 

It's a promise to treat your lawn as if it were our own and to provide you with honest and open communication. We earn your respect by living up to what we promise, and that's a value that will never change for us!

With an enviable reputation for consistent professionalism and excellence, we’re proud to be trusted, reliable, and committed to our clients’ satisfaction. As our clients will testify, we’ve proven that every year without fail. Our clients can have full confidence in the excellence of our professional lawn care services, and in our ability to serve them and to prioritize their interests. We do what we say we will do without excuses or compromises. 

If we don’t deliver what we promise, you don’t have to pay us.  You can trust us to do what we say.  We’ve been proving that for over 16 years. Our goal has always been to exceed our clients’ expectations… And we humbly but proudly submit, that’s likely why so many of our clients have been with us for so many years already. Our loyal clients are our sales force, in fact. Their “word of mouth” has no small part in why we’re growing every year.

Integrity is one of those values that’s not so quickly trumpeted by companies nowadays. We’ve been in business since 2010. Our current owner still holds to the core founding values and aspirations he originally had when creating the company. They’re foundational to everything we aspire to and do.

We say what we believe, and we do all that we say. We talk and act with honesty and honor without compromising our strong beliefs and high standards. We make no assumptions but continually strive to earn your trust as we believe we are trustworthy. 

The fact is, the entire world is marketing and pitching something to everyone, always.  Sometimes it’s a façade, an illusion, a mere sales pitch they hope you buy into, and sometimes it’s the real truth… But in our personal values, team values, and corporate values, we strive for alignment in what we say and do. For us, yes, it’s a growing business, but it’s always been about more than just making money.

The bottom-line is:  We believe that building trust through doing the right thing and the best thing for our clients, and maintaining honest relationships with them, is crucial and key to our ongoing success.  We take great pleasure in ensuring our clients are satisfied and happy with what we do for them.

We’re the kind of company that ‘reads between the lines’ when looking to hire the best people to join our SQLC Team. It’s about “the fit”, too, not just the skills and experience. 

And FYI, internally, let it be known how much we value and care for our team members.  There’s no giant gulf between Management and staff here.  We’re building this business together, each one having their own key part and contribution in our Company’s success equation. We’re a down-to-earth group of friends.  We work shoulder-to-shoulder, sharing a common purpose, a common culture, and common corporate goals. We genuinely care about and support our SQLC Team members’ excellence and happiness. We believe we’re only as strong as the measure of our Team. We believe we’ve got a great Team here! 

The following is something you’ll see us saying more than just once on our website… In the day and age we live in where the fast pace and the oftentimes lack of quality service seems to be taking its toll everywhere, the following could never be more true and a key difference with our SQLC Team. 

We don’t believe in only “doing what’s adequate enough to get by with”. WE BELIEVE IN EXCELLENCE. We never stand still. We strive to do our best. We are always evolving and if we find ourselves reinventing ourselves yet again to be better, we count that a blessing. 

Individually, and as teams, we constantly review and assess what we do, and ask, “How can we do what we do, better?” “How can we improve things more?” We’re always seeking to find new efficiencies and improve our ways and means. We’re always seeking to strengthen our relationships with our clients and suppliers. We’re always pursuing innovation and new creative ideas or approaches for what we do and how we do it. We’re never complacent nor give ourselves time to get too comfortable.  We always learn from our past and endeavor to be proactive and always thinking ahead and deciding with the future in mind. 

What do they say, “it’s the journey that matters more than the end destination”? We have targeted goals and benchmarks we shoot for every year, but it’s the ongoing continuous building and growing that’s most important. The measure of a company has less to do with its humble beginning or its the final end resulting success than everything that happens “in between”. Continually improving our offering to our clients in our products, services, and selves, is what’s most important and determining of our ongoing success.

We’re a company that believes in “building from within”. In the same way that we want the best for our clients, we want the best for our employees. As we grow, we want them to grow in their careers with us, too, and we endeavor to give them every opportunity and support for doing so. 

We, very much, have a welcome open door to Management here. We encourage our employees to take initiative, to take the illustrious “bull by the horns”, and offer and give their best always. We don’t expect perfection as none of us can live up to that. We don’t look to first blame or presume neither, we give the benefit of the doubt. We make room for open communications. Trust, of course, has to be earned but we entrust our staff with their mantles of responsibility. Many that joined us initially as lawn care crew members have gone on to become Crew Leaders or Managers within our Company. We encourage and give every opportunity for our Team members as we grow together each and every year.

We’ve also adopted an “error-embracing environment” to empower employees to be willing and encouraged to lead and make decisions. By doing so, we believe we can nurture the best in our Team. Anyone can make a mistake and in a very busy workplace the potential is there for that to happen. We learn by our mistakes and their ramifications. Oftentimes, those object lessons make the best teacher. 

Our Company nurtures a “responsible culture”. It’s not a matter of, “It’s not my fault,” or “It’s not my job.” We’re a Team here. Sure, there’s always a cause to any effect but in the end it’s all about, where do we go from here? What have we learned here? And what do we do now to make things better? Nor is it just financial accountability or service accountability… As individuals on our Team and as a Company, we acknowledge and assume responsibility for ALL our actions, decisions, and policies, and for meeting our products’ and services’ commitments to our clients and suppliers. We take ownership of the results.

We take a proactive stand to create and maintain a healthy work-life balance for all our employees. It’s ingrained in our Corporate Policies. It’s a key part of our Company culture.

A Company that out of necessity, chooses to make its employees work excessive hours, may be guilty of looking after itself more than caring enough for its employees…and that would surely inevitably have a negative consequence on their clients. They’re doing something wrong if they’ve let it get to that point…  There’s always better ways and better choices that can be made to ensure a healthy balance between work and play. 

We value our people. We value their family life and we go out of our way to ensure that a proper balance between work life and personal life is maintained. We have regular get-togethers, outdoor BBQ’s, occasional parties and outdoor events, golf tournaments, tickets for entertainment venues, you name it… We are sharing in each others lives and surely becoming more friends than merely co-workers. 

Our company is not one that has a revolving hiring & firing door… To the contrary, our employees are as loyal as our clients… Many have been with us a very long time.

Directly related to the above, too, we all enjoy what we do. Ours is a close-knit, family-like environment here at SQLC. We’re all committed and do our best no matter what our position within the Company. We’re all friends and we work hard together, but even hard work can be fun and gratifying. There’s always some levity going on even in the midst of those days when we’re seemingly swamped, or perhaps due to the bad weather, in catch-up mode.

We take our jobs seriously, and at our busiest times, work life can be hectic and stressful… not a surprise in most businesses nowadays. But we encourage and nurture a corporate culture that’s a “way better than average” work environment for our teammates. We strive for excellence but we have our fun in the process, too. 

We look after our people and as mentioned above, we plan numerous extra-curricular social events and activities each year for our staff… Just as family life is something you nurture and build on, so it is the same in a close-knit work environment. Even these social times contribute to the right balance between work life and family life.

We do everything we can to ensure the health, safety, and well-being of our employees. We also make sure that safety for our staff in the office and in the field, and those around us, is prioritized. Our employees are regularly trained on the proper safety procedures they should follow in specific situations. With our commitment to safety, ongoing training, and protective equipment, we are able to reduce any risks associated with our jobs. 

We have an excellent Safety track record here at SQLC and all of our staff are safety-trained to be compliant with our Safety Manual policies and programs. We encourage personal health and additionally offer Wellness benefits to our staff. We endeavor to go beyond the legal requirements to provide an accident-free workplace here in our shop and offices as well as in the field.

This business was started back in 2010 and came to Camrose in 2011 because of our owner, Scott Kallal, caring for our Camrose community. The Rose City it’s been called. Its beauty includes Mirror Lake and many other parks, an extensive trail system and wonderful greens for the lawns in the area. He wanted to do his part to beautify homeowners’ lawns… and so SQLC came into being… Not only has the Company been beautifying the city by helping residents have lush green lawns but we’ve also been a key supporter of many local events and community endeavours. 

We’re a company that invests back in our local community, local charities, and participating in events and festivals. Our caring professionals have found that giving our time and resources has had as much of a positive effect on ourselves as on the individuals we are trying to help. When you love what you do, what you offer people, and you see the effects of that, you grow and become a better person, a better Company. I guess it’s fair to say that all of us working in Scott’s Quality Lawn Care have a servant’s heart when you get right down to it.